Legal

Terms and Conditions

Last updated: July 22, 2026

These Terms and Conditions (“Terms”) form a legally binding agreement between you (“Customer,” “you,” or “your”) and MealMatrix Inc. (“MealMatrix,” “we,” “us,” or “our”) governing access to and use of the MealMatrix websites, applications, dashboards, APIs, analytics, reports, and related services (the “Services”).

By accessing or using the Services, creating an account, or clicking to accept these Terms, you agree to be bound by them. If you use the Services on behalf of a company or other entity, you represent that you have authority to bind that entity, and “you” refers to that entity. If you do not agree, do not use the Services.

These Terms are intended for customers and users in Canada and across North America. Unless a separate written agreement signed by MealMatrix states otherwise, these Terms apply.

1. The Services

MealMatrix provides AI-assisted foodservice and brand intelligence tools, including analysis of customer reviews, competitive positioning, operational metrics, and related insights. Features may evolve over time. We may modify, suspend, or discontinue any part of the Services with reasonable notice where practicable, except where immediate change is needed for security, legal, or operational reasons.

No professional advice. Outputs, scores, summaries, forecasts, rankings, and recommendations generated by or through the Services are for informational and internal business decision-support purposes only. They are not legal, financial, accounting, marketing, or other professional advice, and you remain solely responsible for decisions made using the Services.

2. Eligibility and accounts

  • You must be at least the age of majority in your jurisdiction and able to form a binding contract.
  • The Services are intended for business/commercial use, not personal consumer use.
  • You must provide accurate registration information and keep it current.
  • You are responsible for safeguarding credentials and for all activity under your account. Notify us promptly of any unauthorized use.
  • We may refuse, suspend, or terminate accounts that violate these Terms or present risk to the Services or other users.

3. Subscriptions, fees, and taxes

Paid plans, pilots, and enterprise agreements are subject to the pricing, billing cycle, and commercial terms presented at purchase or in a separate order form / statement of work. Fees are non-refundable except as required by law or expressly stated in writing. You are responsible for applicable taxes. Late amounts may accrue interest at the maximum rate permitted by law, and we may suspend Services for non-payment after notice.

4. Customer content and data

“Customer Content” means data, files, credentials (where you choose to provide integrations), configurations, and other materials you or your users submit to the Services, excluding MealMatrix materials and aggregated insights we create.

  • Ownership. As between the parties, you retain ownership of Customer Content. MealMatrix retains all rights in the Services, software, models, workflows, documentation, branding, and all improvements.
  • License to MealMatrix. You grant MealMatrix a non-exclusive, worldwide, royalty-free license to host, process, transmit, display, and otherwise use Customer Content solely to provide, secure, maintain, and improve the Services and to fulfill our obligations.
  • Aggregated / de-identified data. We may create and use aggregated or de-identified data that does not identify you or any individual for analytics, benchmarking, research, and Service improvement.
  • Your responsibilities. You represent that you have all rights and consents needed to provide Customer Content and that such content does not violate law or third-party rights. You must not upload unlawful, infringing, or sensitive personal information unless expressly agreed in writing and configured for that purpose.

5. Public and third-party data

The Services may collect or analyze publicly available information and third-party platform content (for example, online reviews and location listings). You acknowledge that:

  • Third-party platforms control availability, accuracy, and permitted use of their data;
  • Public content may be incomplete, outdated, biased, or inaccurate; and
  • MealMatrix does not control third-party sites and is not responsible for their content, availability, or terms.

6. AI and analytics disclaimers

The Services use machine learning, natural language processing, statistical models, and automated pipelines. Outputs may contain errors, omissions, hallucinations, or interpretations that do not match source material. You agree to independently evaluate material outputs before relying on them for operational, financial, reputational, or strategic decisions. MealMatrix does not warrant that insights will achieve any particular business result.

7. Acceptable use

You will not, and will not allow others to:

  • Use the Services in violation of law, regulation, or third-party rights;
  • Reverse engineer, decompile, or attempt to extract source code, models, prompts, or underlying datasets except to the extent such restriction is prohibited by law;
  • Copy, scrape, resell, sublicense, or provide the Services or outputs to third parties except as expressly permitted;
  • Interfere with or disrupt the Services, bypass rate limits, or probe for vulnerabilities without prior written authorization;
  • Upload malware or attempt unauthorized access to systems or data;
  • Use the Services to build a competing product using MealMatrix confidential materials or non-public features; or
  • Misrepresent outputs as human-verified facts without appropriate review.

8. Intellectual property

MealMatrix and its licensors own all right, title, and interest in the Services, including software, UI, documentation, trademarks (including “MealMatrix” and related marks), logos, model architectures, prompts, scoring methodologies, and report formats. No rights are granted except as expressly stated. You may not use MealMatrix marks without prior written consent, except for fair nominative references to the Services.

9. Confidentiality

Each party may receive non-public information from the other (“Confidential Information”). The receiving party will use at least reasonable care to protect it, use it only to perform under these Terms, and not disclose it to third parties except to personnel and contractors under confidentiality obligations who need to know, or as required by law (with notice where legally permitted). Customer Content and MealMatrix non-public technology are Confidential Information of the respective party. These obligations survive for three (3) years after termination, and indefinitely for trade secrets for as long as they remain trade secrets.

10. Privacy

Our collection and use of personal information is described in our Privacy Policy. You agree to provide all notices and obtain all consents required for personal information you submit to the Services.

11. Third-party services

The Services may interoperate with third-party authentication, hosting, maps, messaging, or data providers. Your use of third-party services may be subject to their terms. MealMatrix is not responsible for third-party services and disclaims liability arising from them to the maximum extent permitted by law.

12. Warranties and disclaimers

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THE SERVICES AND ALL OUTPUTS ARE PROVIDED “AS IS” AND “AS AVAILABLE,” WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, AND ANY WARRANTIES ARISING FROM COURSE OF DEALING OR USAGE OF TRADE. WE DO NOT WARRANT THAT THE SERVICES WILL BE UNINTERRUPTED, ERROR-FREE, SECURE, OR FREE OF HARMFUL COMPONENTS, OR THAT DATA WILL NOT BE LOST.

Some jurisdictions do not allow certain warranty exclusions. In those cases, warranties are limited to the minimum period and scope permitted by law.

13. Limitation of liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, MEALMATRIX AND ITS DIRECTORS, OFFICERS, EMPLOYEES, AFFILIATES, AND SUPPLIERS WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS, REVENUE, GOODWILL, DATA, OR BUSINESS OPPORTUNITY, ARISING OUT OF OR RELATED TO THE SERVICES OR THESE TERMS, WHETHER IN CONTRACT, TORT (INCLUDING NEGLIGENCE), STRICT LIABILITY, OR OTHERWISE, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, MEALMATRIX'S TOTAL AGGREGATE LIABILITY FOR ALL CLAIMS ARISING OUT OF OR RELATED TO THE SERVICES OR THESE TERMS WILL NOT EXCEED THE AMOUNTS PAID BY YOU TO MEALMATRIX FOR THE SERVICES GIVING RISE TO THE CLAIM DURING THE TWELVE (12) MONTHS PRECEDING THE EVENT GIVING RISE TO LIABILITY (OR CAD $100 IF YOU HAVE NOT PAID ANY FEES).

The limitations in this section allocate risk between the parties and are a fundamental basis of the bargain. They apply even if any limited remedy fails of its essential purpose.

14. Indemnification

You will defend, indemnify, and hold harmless MealMatrix and its directors, officers, employees, and agents from and against any claims, damages, losses, liabilities, costs, and expenses (including reasonable legal fees) arising out of or related to: (a) Customer Content; (b) your use of the Services in violation of these Terms or law; (c) your infringement or misappropriation of third-party rights; or (d) disputes between you and your customers, end users, or competitors based on decisions you make using Service outputs.

15. Term and termination

These Terms apply from your first access to the Services and continue until terminated. Either party may terminate an unpaid account at any time. For paid subscriptions, termination follows the commercial terms of the applicable plan or order form. We may suspend or terminate immediately for material breach, illegal activity, non-payment, or risk to the Services. Upon termination, your right to access the Services ends. Sections that by nature should survive (including ownership, confidentiality, disclaimers, limitations of liability, indemnities, and governing law) will survive.

16. Export and sanctions

You represent that you are not located in, and will not use the Services from, a jurisdiction subject to comprehensive Canadian or U.S. embargoes, and that you are not a sanctioned or denied party under applicable Canadian, U.S., or other applicable sanctions laws.

17. Governing law and dispute resolution

These Terms are governed by the laws of the Province of Ontario and the federal laws of Canada applicable therein, without regard to conflict-of-law rules. The United Nations Convention on Contracts for the International Sale of Goods does not apply.

Subject to any mandatory consumer-protection rights that cannot be waived (which are not expected to apply to business use of the Services), the courts located in Toronto, Ontario, Canada will have exclusive jurisdiction over disputes, and each party consents to personal jurisdiction there. Either party may seek injunctive or other equitable relief in any court of competent jurisdiction to protect intellectual property or Confidential Information.

For customers primarily located in the United States, you acknowledge that Ontario, Canada is an appropriate forum given MealMatrix's Canadian operations, unless a signed enterprise agreement specifies otherwise.

18. Changes to these Terms

We may update these Terms from time to time by posting a revised version at https://mealmatrix.ai/terms and updating the “Last updated” date. Material changes will be communicated through the Services or by email where appropriate. Continued use after the effective date of changes constitutes acceptance, except where applicable law requires additional consent or a signed amendment.

19. General

  • Entire agreement. These Terms, the Privacy Policy, and any applicable order form or signed enterprise agreement constitute the entire agreement. If a signed enterprise agreement conflicts with these Terms, the signed agreement controls for that conflict.
  • Severability. If any provision is unenforceable, the remainder remains in effect and the unenforceable provision will be modified to the minimum extent necessary to be enforceable.
  • Waiver. Failure to enforce a provision is not a waiver.
  • Assignment. You may not assign these Terms without our prior written consent. We may assign to an affiliate or in connection with a corporate transaction.
  • Force majeure. Neither party is liable for delays or failures due to events beyond reasonable control.
  • Notices. Notices to MealMatrix must be sent to hello@mealmatrix.ai. Notices to you may be sent to the email associated with your account or posted in the Services.
  • Language. The parties have expressly requested that these Terms and all related documents be drawn up in English. Les parties ont expressément exigé que les présentes conditions et tous les documents connexes soient rédigés en anglais.

20. Contact

MealMatrix Inc.
Email: hello@mealmatrix.ai
Web: https://mealmatrix.ai
Terms URL: https://mealmatrix.ai/terms

These Terms are designed to protect MealMatrix while remaining commercially reasonable for North American B2B customers. For enterprise deals requiring negotiated liability caps, SLAs, or data-processing addenda, contact us to execute a signed agreement.